Why is a lead marked as Scheduled, but has already completed an appointment?

This is a concern and is probably due to how your account is configured to read messages from your scheduling software.   If your scheduling software is sending in appointment statuses that are not being interpreted as Completed within MyMedLeads, the MML team may need to configure your account.  This is applicable, specifically when a Lead is marked Consult Completed when he/she should be in the Procedure Completed layer of the funnel.

If this occurs, please report this to your Account Executive by opening up a support ticket and providing the URL to that lead’s details page.