You sent someone a two way text for the first time. The Request for Consent was delivered, but there’s been no “Consent” reply. You may have clicked the Resend Consent Request button several times and you see your attempts in the lead’s activity History or Text Conversation tab..
The most common reasons for this are
(a) the number in his profile isn’t a mobile number
(b) the number is wrong- when you correct it be sure to click Save before attempting to Send Text again.
(b) he responded with something other than “Consent” or “Decline” or
(c) he chose not to respond at all.
Here’s what to try.
- First, just type another message into the box and click Send Text. Do not click the Resend Consent Request button. Then you wait up to 24 hrs. If no reply / nothing changes, then almost certainly (a), (b) or (c) is the issue, which you can’t control.
- If you get an error message when you try #1 that you are not allowed to text the person w/out consent, that’s when to try clicking Resend Consent Request button. Don’t try sending a new message or clicking Send Text. If you still don’t receive a person’s consent and you still get an error when you try #1 again, click Support> Submit a Ticket or call us at 866-858-6785.