It’s common for RealSelf leads to create duplicate entries. This can happen when a person submits multiple consultation requests on RealSelf or accidentally hits the “Submit” button twice. MyMedLeads (MML) handles these duplicates in a specific way:
– MML will update the existing record with a new “Web Submission” timestamp.
– The updated lead will appear at the top of the “View All Leads” page, sorted by the most recent submission date.
– Instead of receiving a notification for a “new lead,” you will get a “duplicate detected” notification.
– If you check the lead that triggered the duplicate notification, you’ll find a “Create Lead” button in the History section, in case it turns out to be a different individual.
You have the option to click the “Create Lead” button next to the most recent web submission, but you only need to do this if it turns out to be a different person with the same name, such as another “John Smith.”