The MyMedLeads Platform has an automatic Consent Messaging System to make sure that all leads have consented to receiving Text/SMS Communications.
When Sending the First Text to a Lead
When you first send a Lead a Text/SMS message, the MyMedLeads Platform will check to see if a Consent was granted for this Lead’s Phone Number. Please Note: that the Platform looks at Phone1 and Phone2 individually, meaning that just because the Lead consented on Home Phone, the Lead will not receive texts automatically if the staff attempts to send a Text/SMS message to the same Lead’s Mobile Phone. Rather, another Consent Message will be sent to the Lead’s Mobile Phone.
If a Lead has consented for the Phone Number selected (Phone1 or Phone2), then the message will be delivered immediately, and the Text Conversation Tab will update to show the new Message. It is not necessary to refresh the page to see newly detected Text Messages from the Lead Details’ Conversation Tab. If the logic has not detected a Consent and is waiting for the Lead to reply with ‘Consent’ or ‘Decline’, the original message that was attempted to be sent, is deferred. Once the Lead replies with ‘Consent’, then the original message will be delivered immediately. If the Lead takes days/weeks to consent, then that message will stay deferred during that time and sent once consented.
If a Lead declines a Consent Request, then your staff will not be able to send Text/SMS messages to this Lead’s Phone Number, via the Text Conversation Tab. This Decline of Consent will not impact the Appointment Reminders/Confirmation Text Messages from going out. The Appointment Reminders/Confirmation system uses the Do Not Text Checkbox on the Lead Details page. At any time, if a Lead responds with the words: “Stop” or “Unsubscribe” the MyMedLeads Platform will mark the Lead as Do Not Text this Lead and will attempt to stop any outgoing texts to the Lead from our automated systems. Further, it will mark the Lead’s phone number as “Consent Declined” and your staff will no longer be able to text this lead.
Scope of Consent
Once a Lead consents to receiving Text Messages for Phone1 (or Phone2), then that Lead can receive Text Messages from any of your Text Enabled Call Tracking Phone Numbers to that Phone Number. It is not required for the lead to consent to Location A, Location B and Location C. Rather, once the Lead consents that your team can communicate with him/her via text, then you are free to use any of our Phone Numbers to communicate with that Lead and his/her consented phone number (Phone1 or Phone2).
How to be Informed of New Incoming Text Messages
By navigating to Preferences -> Manage Staff/Locations -> clicking Edit on your User Account – > then clicking on Set Preferences, this screen allows you to setup Email Notifications to you once a Lead responds to ANY Text Conversation, and/or you can setup Email Notifications to go to you.
Sending and Receiving Media such as images
The MyMedLeads Platform does not allow you to send the Lead(s) images via Text/SMS, nor receive any form of media from the Lead. This includes images and videos. You can send images and media ONLY via our Send Email functionality.
If the Lead Calls the Phone Number
The Call Tracking Number that you setup will still receive phone calls and will continue to forward those calls to your office (and possibly create leads (if the call tracking number advertised) and record incoming calls, if setup). You can configure the Call Tracking Phone Number to forward to your office line (or any phone number) from the Phone Number Management Screen on the Preferences Page (far right column).