Patient Communications (appointment reminders)

  1. Initial Notification: This message is sent out immediately after an appointment is scheduled. The appointment details are included and the ability for the patient to add the appointment to his/her calendars.
    • Email Only – no texts
    • NOTE: This is sent for EVERY appointment scheduled. So, if a patient schedules multiple treatments on different days at the same time, they will receive this notification for each appointment at the time it is scheduled.
  2. Rescheduled Notification: If an appointment is rescheduled then this message will be sent to the patient. It will include the new details of the appointment and allow the patient to add the appointment to his/her calendars.

• Email Only – no texts

3. Canceled Notification: If an appointment is canceled then this message will be sent to the patient.

  • Email Only – no texts
  • NOTE: If the appointment is canceled after the appointment date/time has passed, no

    cancelation email will be sent. The cancelation email is only sent if the appointment is still pending for a future date.

    *You can choose one of the following Reminders, but both cannot be on for you at the same time.

1. Reminders only: This message is scheduled to go out with a configurable amount of time before the appointment start time. The communication includes the details of the appointment including a Google Map link (email only).

a. This can also include a text reminder that will read as follows:
Appointment Reminder: You have an appt. With “location name” on “date” at “time” AM/PM.

2. Reminders with Patient Confirmation: This message is scheduled to go out with a configurable amount of time before the appointment start time. The communication includes the details of the appointment including a Google Map link (email only). This communication does include a CONFIRM button that allows the patient to confirm the appointment. Reps are notified via email/text of when a patient requests a reschedule. MyMedLeads also offers an Appointment Confirmation dashboard under View Reports.

a. This can also include a text reminder that will read as follows:
Appointment Reminder: You have an appt. With “location name” on “date” at “time” AM/PM. Reply ‘c’ to Confirm.