There is a No-Show appointment status in MyMedLeads (MML) and you have the option to automatically send a special No Show notification at Preferences> Patient Communications. Whether this status and/or its notification will be used in your account depends on several things.
- Independent MyMedLeads accounts (those not integrated w/an EMR) can manually mark an appointment No Show in the Scheduled layer of the funnel. If the No Show notification is ON, patients will receive it automatically.
- For MML accounts integrated w/an EMR, you don’t use the Scheduled tab to update appointment status. MML relies on status updates received from the EMR in the integration message. Any manual updates to status made from the funnel will be overwritten by the integration message.
MML rarely receives a No Show status from an EMR. Most EMRs will send us a Canceled status whether you mark a patient No Show OR Canceled in the EMR. This means the No Show appointment notification will never be triggered / sent.
- Unlike other appointment notifications and reminders, the No Show notification is currently not customizable. You can only turn it OFF or ON at Preferences> Patient Communications. By default, it’s OFF. Most of our clients have not liked the default No Show notification.
You *can* customize the Cancel notification to include language that indicates a penalty if the person canceled with not enough notice (per your cancelation policy) or didn’t show. Ask MyMedLeads support if you are interested in pursuing this option.