When you create an email in Preferences> Communication Builder, there is a field for Signature (From/Reply-to user). This selection will be overriden by whatever campaign contains that email message. So you can have the same email in different campaigns, each with different From/Reply-to user/email address.
How to set Signature for an email in Preferences> Campaign Builder.
NOTE: your campaign must be in Pending status when you create or change this setting.
- Click your campaign name to open it. If your campaign is active, click the Deactivate button, refresh your screen and click the campaign name again.
- Click Next Step until you are on Step 3 Choose Messages.
- Click and drag the Email button into the big grey space. A pop-up appears for you to select the email you want from Communication Builder.
- Send to Assigned Rep defaults to Yes; if you would rather everyone get the same Reply-to address click No and select the appropriate user.
- Save to close the pop-up window and repeat #3-5 for any other emails you add to this campaign.
- Save the screen to go to Step 4 Preview & Activate.
- When you are ready, click the Activate button on the left.
