AutoDialer

MyMedLeads can configure autodialer on your account at no extra charge.  With autodialer, when you click Call Now, MyMedLeads will first call you (the MML user) and when you answer, you will press 1 to call the lead. Any outbound call you make with the Autodialer will be recorded.

How it works

  • Click “Call Now” next to the lead’s phone number.
  • A pop-up displays the default number for your account.  You can change that to any number (ex: your cell), either just for this time or make it your new default number. To make it the default number, click “Change default number to this one”.

  • Click “Call Now”.  Your default number will ring.  The caller ID will be a trackable phone number set up on your account.
  • Answer the call.
  • You will hear “If this is (your first name in your user profile), press 1.”   Press 1.
  • You will hear the lead’s phone number ring.  MML will log the call in the History section of the lead, including recording the call.
  • The portion of the call where MyMedLeads calls the lead/patient does NOT notify the caller they are being recorded. In states where both parties must be notified, you must add this to your staff script to notify the lead that they are being recorded.

Note: The phone number placed in the pop-up display will be the phone number the patient sees on their caller ID.

 

To set up Autodialer

  • Log a support ticket at Support> Submit a Ticket and provide two phone numbers to MyMedLeads Support to be used when you click “Call Now”.
  • Setup takes up to one business day.
  • Autodialer will call To the default number for the account.
  • Autodialer will call From a trackable phone number you set up in Preferences> Phone Number Management. Typically  the system uses the number assigned to Appointment Reminders/Confirmations. Hover over the icon to the left of the number to identify which one from the list of numbers on the Phone Number Management Page. You do not need to be using Appointment Reminders/ Confirmations.
  • If you don’t have any trackable phone numbers yet, follow the instructions in the “How To Set Up Call Tracking Numbers” document.